| 1. |
What forms of payment do you accept?
ES
Medical is proud to accept Visa, MasterCard and American Express |
| 2. |
Can I order by phone or fax?
Yes.
In the U.S. our toll-free number is (800) 635-1008. Internationally you may call
(718) 832-3887. Our fax number is (718) 832-4672. |
| 3. |
What is your return policy?
See
our return policy. |
| 4. |
Are there volume discounts?
Yes.
If you purchase between:
10% off when purchasing 24-49 garments
20% off
when purchasing 50+ garments |
| 5. | Is
there a difference between patient pricing and physician office pricing
Yes, patients will pay a patient direct fee of 50% |
| 6. |
How many garments do I need?
Most
patients prefer at least two, as the first garment usually gets stained after
surgery. |
| 7. | What
size garments do I need?
See our sizing
chart. |
| 8. | How
can I get a printed copy of your catalog and/or prescription pad for my patients?
Simply email us at catalogs@esmedical.com
to receive one in the mail. |
| 9. | What
if something arrives damaged?
When you notify us, we will
replace the item or give you a refund. Our carriers are fully insured, so you
have no risk. |
| 10. | What
happens when I place an order online?
First, you will
receive an e-mail confirming that your order was received, then ES Medical will
process your order and ship it to the address you specify, usually within 24 hours. |
| 11. | How
will my merchandise be shipped?
Fedex ground (3-6 business
days), Fedex 2nd day, or Fedex next day |
| 12. | So
you ship Internationally?
Yes, please see shipping rates
and policies. |
| 13. | Would
you like to give us feedback?
We always like to hear your suggestions.
If you would prefer to have someone call you back, see our Customer
Service. |
